shipping & returns
CANADIAN FREE EXPRESS SHIPPING
Receive free standard shipping within Canada for purchases over $100 excluding taxes! Your order will be shipped at no charge using Canada Post or UPS shipping. The standard shipping service typically takes 2 to 5 business days to arrive at the Canadian shipping address designated in you order*
STANDARD (OVER $100): 2-5 business days* - FREE!
STANDARD (UNDER $100): 2-5 business days* - $19.99
EXPRESS: 1-2 business days* - $35
*The general processing time is 1-2 business days, unless otherwise indicated in the AVAILABILITY section of your product listing.
Please see below for more details.
*During busy shipping seasons, such as the holidays, standard shipments may take an extra 1-2 business days to arrive at their destination within Canada. Whenever possible, we always try to ensure that packages arrive in the timeliest matter possible! All packages will be marked for pick-up at your nearest courier outlet if not accepted at the time of delivery.
*Ekho uses Canada Post and UPS to ship all Canadian orders. All orders shipping to a PO Box or rural area will be shipped via Canada Post and the 1-2 Business Day Express option may not be available for your location. Please contact us if you are unsure.
Unfortunately, Ekho cannot request specified delivery times or instructions with our couriers, nor change the address or route of the package once it is in transit.
USA FREE SHIPPING!
Receive free standard shipping to the United States for purchases over $100 excluding taxes! Your order will be shipped at no charge using Canada Post/USPS shipping only. The free shipping service typically takes 4 to 7 business days to arrive at the US shipping address designated in you order*
Standard (over $100): 4 to 7 business days* (excluding weekends and holidays) - FREE
Standard (under $100): 4 to 7 business days* (excluding weekends and holidays) - $19.99
*The general processing time is 1-2 business days, unless otherwise indicated in the AVAILABILITY section of your product listing. Please see below for more details.
*During busy shipping seasons, such as the holidays, standard shipments may take an extra 1-2 business days to arrive at their destination within Canada. Whenever possible, we always try to ensure that packages arrive in the timeliest matter possible!
Orders shipped to the USA over $200 may be charged customs fees (taxes, duties, processing fees, brokerage fees, etc.) upon their arrival to you. Unfortunately, these fees cannot be pre-determined by Ekho and are at the sole discretion of the destination country. If you are not familiar with the customs fees in the US, please check with your local customs office for more information. Your order total will NOT include customs fees, import taxes, brokerage fees, or duties. If you refuse to pay the customs fees when your order arrives, the shipment will be returned to Ekho and the customs fees and return shipping costs will be deducted from your refund. Please allow up to 4 business days for this refund. Please note that your order may be delayed due to customs processing. If your order does not arrive in a reasonable amount of time, please check with your local customs office to see if they are holding the package for payment of fees. Some customs offices may also send a separate invoice for these customs fees that could arrive several weeks after you receive your shipment. Please be familiar with these customs laws before placing your order.
Unfortunately, Ekho is unable to ship to locations outside of Canada and the United States at this time. If you are an international buyer wishing to send a package to a Canadian or US address, please use PayPal as your method of payment. Any packages found to be shipping to an international forwarding company may be canceled due to security measures and shipping restrictions of some of our brands.
Your order will be processed within 1-2 business days, unless otherwise indicated on the availability section of your product's description page. See the AVAILABILITY section below for more details. Shipping timelines are subject to credit verification and product availability. If there are problems verifying your order, Ekho will contact you via email to request additional information for credit verification or shipping information. While we do make every effort to ensure that our inventory is accurate, sometimes errors do occur. If such an error has occurred with your order, Ekho will contact you via email to notify you of this matter and offer you possible alternative solution.
For any purchases made through , we provide a 14 day return policy. When returning an item please contact us at beforehand so that we know to expect your return. Proof of purchase must be included with return and packaging must be fully intact. If the product has been used or opened we can sadly no longer return or refund the item due to sanitary reasons.
If you have any questions please don't hesitate to contact us.